Delivery
1. Where do you deliver?
We offer shipping to worldwide!
2. How much does shipping cost?
FOR DOMESTIC DELIVERY:
Zone 1 – Local Town Delivery
Zone 2 – Within Peninsular Malaysia
Zone 3 – Between Sabah and Sarawak
Zone 4 – Between Peninsular and Sarawak
Zone 5 – Between Peninsular and Sabah
| Weight | ZONE 1 (RM) | ZONE 2 (RM) | ZONE 3 (RM) | ZONE 4 (RM) | ZONE 5 (RM) |
| FIRST-500g | 4.41 | 5.67 | 7.50 | 8.19 | 8.82 |
| ADD-250g | 1.01 | 1.26 | 1.50 | 1.89 | 2.52 |
| Weight | ZONE 1 (RM) | ZONE 2 (RM) | ZONE 3 (RM) | ZONE 4 (RM) | ZONE 5 (RM) |
| 501-750g | 5.42 | 6.93 | 9.00 | 10.08 | 11.34 |
| 751-1.0kg | 6.43 | 8.19 | 10.50 | 11.97 | 13.86 |
| 1001-125 | 7.44 | 9.45 | 12.00 | 13.86 | 16.38 |
| 1.251-1.5 | 8.45 | 10.71 | 13.50 | 15.75 | 18.90 |
| 1.501-1.75 | 9.45 | 11.97 | 15.00 | 17.64 | 21.42 |
| 1.751-2kg | 10.46 | 13.23 | 16.50 | 19.53 | 23.94 |
Charges for Parcel Above 2kg(RM)
| Weight | ZONE 1 (RM) | ZONE 2 (RM) | ZONE 3 (RM) | ZONE 4 (RM) | ZONE 5 (RM) |
| FIRST-2.001-2.5kg | 11.97 | 20.16 | 26.25 | 32.76 | 39.05 |
| ADD-500gram | 0.63 | 2.52 | 3.76 | 4.41 | 5.04 |
| Weight | ZONE 1 (RM) | ZONE 2 (RM) | ZONE 3 (RM) | ZONE 4 (RM) | ZONE 5 (RM) |
| 2.001-2.5kg | 11.97 | 20.16 | 26.25 | 32.76 | 39.05 |
| 2.501-3kg | 12.60 | 22.68 | 30.00 | 37.17 | 44.10 |
| 3.001-3.5kg | 13.23 | 25.20 | 33.75 | 41.58 | 49.14 |
| 3.501-4kg | 13.86 | 27.72 | 37.60 | 45.99 | 54.18 |
| 4.001-4.5kg | 14.49 | 30.24 | 42.25 | 50.40 | 59.22 |
| 4.501-5kg | 15.12 | 32.76 | 45.00 | 54.81 | 64.26 |
| 5.001-5.5kg | 15.75 | 35.28 | 48.75 | 59.22 | 69.30 |
| 5.501-6kg | 16.38 | 37.80 | 52.50 | 63.63 | 74.34 |
| 6.001-6.5kg | 17.01 | 40.32 | 56.25 | 68.04 | 79.38 |
| 6.501-7kg | 17.64 | 42.84 | 60.00 | 72.45 | 84.42 |
FOR INTERNATIONAL PARCEL DELIVERY:
Please kindly visit and check the postage rate at PosLaju official website.
http://www.pos.com.my/postal-services/international-mail/?international-parcel
3. How much and how long does delivery take?
Next day delivery within Peninsula Malaysia with exceptions on weekends and public holidays. Sabah and Sarawak may take an extra day or two.
For foreign customers, shipping will take approximately 7 to 14 working days. You will receive an update on the delivery status of your order.
4. I received an incorrect item.
Do let us know immediately, you can either feedback along with your order ID
- via email at daphnelim0327@gmail.com
- fill up the contact form at http://click2buy.mysupadupa.com/contact
- send a message to our official Facebook fanpage, Click2buy
Our admin will contact you within 24 hours.
5. An item is missing from my order.
Oops! Apologize for our mistake but not to worry! you can either feedback along with your order ID
- via email at daphnelim0327@gmail.com
- fill up the contact form at http://click2buy.mysupadupa.com/contact
- send a message to our official Facebook fanpage, Click2buy
Our admin will contact you within 24 hours.
6. What payment methods do you accept?
You can either pay by:
a. Visa & Mastercard
b. Direct Online Transfer
c. Bank in
d. PayPal
If you decide to pay using method b. or c., please send us a screenshot/scanned copy of your proof of payment
- via email to daphnelim0327@gmail.com
- send a message to our official Facebook fanpage, Click2buy
Here is the information for bank in payments:
Name: Clicktobuy Sdn. Bhd.
Bank: CIMB Bank
Account No.: 4832109471294
Please ensure you bank in the correct amount. Any change owed to you will be given in the form of store credit.
7. I received my order, but one of them is missing. What do I do?
We are terribly sorry about that! Please email us your order ID and the item you did not receive to info@fashionvalet.com.
8. What is your returns policy?
Please refers to our Return Policy
9. How do I return something to you?
You can return any item to us within 30 days of receiving your order (just make sure your items are in the original condition and garment tags still attached). Email us at info@fashionvalet.com and provide us with your order number, name of item and the reason for returning. Our customer service representative will be happy to assist you with the return process.
10. Will you refund me my delivery charge?
Shipping costs are borne by the customer and we are not liable until item reaches our office.
11. I have been refunded the incorrect amount.
Do email us at info@fashionvalet.com and we will update your store credit accordingly.
12. Have you received my returned items?
We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.
13. I returned an item and it was incorrectly refunded or replaced.
You can either inform us
- via email at daphnelim0327@gmail.com
- fill up the contact form at http://click2buy.mysupadupa.com/contact
- send a message to our official Facebook fanpage, Click2buy
and we will check on your orders accordingly.
14. Do you have a shop?
We don’t have a physical store as we are an online-based company. Keep yourself hassle free as we deliver right to your door! No traffic!
